Shipping Methods

Note: We do everything we can to protect the environment, so wherever possible we send our orders in recycled boxes. If you’d prefer us to use a new box for your order, please just add a quick note to let us know when placing your order!

The following terms and conditions apply:

Dispatch conditions

We offer domestic delivery (Germany), as well as delivery to the following countries:

  • Asia & Australia:
    • Asia & Australia Category 1: China, Hong Kong, Indonesia, Japan, Macao & Singapore
    • Asia & Australia Category 2: Australia
    • Asia & Australia Category 3: New Zealand
  • Europe:
    • Europe Category 1: Belgium, Great Britain (excluding the Channel Islands), Malta, Sweden, Bulgaria, Ireland, Monaco, Slovakia, Denmark (excluding the Faroe Islands and Greenland), Italy (excluding Livigno and Campione d’Italia), the Netherlands (excluding non-European territories), Slovenia, Estonia, Croatia, Austria, Spain (excluding the Canary Islands, Ceuta and Melilla), Finland (excluding the Aland Islands), Latvia, Poland, the Czech Republic, France (excluding overseas territories and departments), Lithuania, Portugal, Hungary, Greece (excluding Mount Athos), Luxemburg, Romania & Cyprus (excluding the northern part).
    • Europe Category 2: Switzerland
    • Europe Category 3: Norway
  • North America:
    • North America Category 1: United States
    • North America Category 2: Canada

Dispatch costs (inclusive of legally applicable VAT)

Domestic deliveries (Germany):

We charge a flat shipping fee of 4.00 € per order.

From an order value of 30.00 €, we deliver shipments free of cost.

Deliveries outside of Germany:

  • Asia & Australia:
    • Asia & Australia Category 1: We charge a flat shipping fee of 29.99 € for deliveries to China, Hong Kong, Indonesia, Japan, Macao and Singapore
    • Asia & Australia Category 2: For orders with a total weight of 1 kg or less, we charge a flat shipping fee of 38.00 € to Australia. Please note that for orders over 1 kg, an additional 6.00 € per kilogram will be charged. Once we have received your order, we will calculate the final weight and, if an additional fee applies, we will contact you via email and prepare an invoice via your preferred payment method – we will ship your order as soon as this additional fee has been paid.
    • Asia & Australia Category 3: For orders with a total weight of 1 kg or less, we charge a flat shipping fee of 44.00 € to New Zealand. Please note that for orders over 1 kg, an additional 7.00 € per kilogram will be charged. Once we have received your order, we will calculate the final weight and, if an additional fee applies, we will contact you via email and prepare an invoice via your preferred payment method – we will ship your order as soon as this additional fee has been paid.
  • Europe:
    • Europe Category 1: We charge a flat shipping fee of 9.90 € for deliveries to countries listed in the ‘Dispatch Conditions’ section above under “Europe Category 1”. From an order value of 100.00 €, we deliver shipments to these countries free of cost.
    • Europe Category 2: We charge a flat shipping fee of 15.99 € for deliveries to Switzerland.
    • Europe Category 3: We charge a flat shipping fee of 21.99 € for deliveries to Norway.
  • North America:
    • North America Category 1: We have two shipping options for deliveries to the United States: Standard and Premium. Please note: If you’re unsure which option would be best for your order, please get in touch or leave a note on your order to let us know – we will then research the shipping options for your specific order and let you know what’s available.
      • Standard shipping (by sea – may take over 30 days to arrive):
        • For orders under 50.00 €: We charge a flat shipping fee of 20.00 € to the United States.
        • For orders over 50.00 €: For orders with a total weight of 5 kg or less, we charge a flat shipping fee of 37.00 € to the United States. Please note that for orders over 5 kg, an additional fee will be calculated based on the total weight (e.g. for 5.1kg – 10 kg, there will be an additional fee of 17.00 €). Once we have received your order, we will calculate the final weight and, if an additional fee applies, we will contact you via email and prepare an invoice via your preferred payment method – we will ship your order as soon as this additional fee has been paid.
      • Premium shipping (by air – should arrive within approx. 7 days): For orders with a total weight of 5 kg or less, we charge a flat shipping fee of 40.00 € to the United States. Please note that for orders over 5 kg, an additional 5.00 € per kilogram will be charged. Once we have received your order, we will calculate the final weight and, if an additional fee applies, we will contact you via email and prepare an invoice via your preferred payment method – we will ship your order as soon as this additional fee has been paid.
    • North America Category 2: We have the following shipping option for deliveries to Canada:
      • Standard shipping (by sea – may take over 30 days to arrive):
        • For orders under 50.00 €: We charge a flat shipping fee of 20.00 € to Canada.
        • For orders over 50.00 €: For orders with a total weight of 5 kg or less, we charge a flat shipping fee of 38.00 € to Canada. Please note that for orders over 5 kg, an additional fee will be calculated based on the total weight (e.g. for 5.1kg – 10 kg, there will be an additional fee of 14.00 €). Once we have received your order, we will calculate the final weight and, if an additional fee applies, we will contact you via email and prepare an invoice via your preferred payment method – we will ship your order as soon as this additional fee has been paid.

Delivery periods

Unless otherwise specified in the quote, domestic delivery of goods shall be made (Germany) within 2 – 5 days, for deliveries abroad within 5 – 50 days from conclusion of contract (if advance payment agreed from the date of the payment instruction).

Please note that deliveries are not made on Sundays and other holidays.

If you have ordered articles with different delivery dates, we send the articles together in one delivery if no other agreement has been made. The delivery date for the complete order will be the same as that of the article with the longest delivery time.

In case of questions, please contact us at the contact details mentioned in the Legal Notice.